Frequently Asked Questions

We understand that security is a priority when shopping online. Therefore, in our online store, we have implemented the most advanced measures to protect your personal and financial data.

Our website has an SSL (Secure Socket Layer) certificate that guarantees the encryption of all information transmitted between your browser and our server. This means that your payment and personal data is completely secure.

In addition, our store uses the following security systems:

• – Secure payments via [payment method, e.g. PayPal, Visa, Mastercard].
• – Validation of IP addresses to prevent unauthorized access.
• – Constant monitoring of transactions to detect possible frauds
• – Protection against phishing attacks and malware

Our privacy policy is transparent and clear: we do not share your personal data with third parties without your explicit consent.

When you shop at our online store, you can rest assured that you are protected by our strict security measures. If you have any questions or concerns, our customer service team is available to help you.

When shopping online, it is common to wonder if the product you will receive is exactly the same as the one you see in the online store. While most online stores go to great lengths to ensure that the product description and images are accurate, there are a few reasons why you might receive a slightly different product.

Reasons why you may receive a different product:

• variations in color or design: Although the online store shows a specific product image, slight variations in color or design may exist due to differences in production batches.
• Design or material updates: Manufacturers may update the design or materials used in a product without notifying the online store.

Inventory errors: In some cases, the online store may ship a different product than ordered due to inventory errors.

How to minimize the possibility of receiving a different product:

• Read the product description carefully: Make sure you understand the product’s features and specifications.
• Check the images: See if the images show different angles and details of the product.
• Check reviews: Read reviews from other buyers to detect possible inconsistencies.
• Contact customer service: If you have questions, don’t hesitate to ask customer service before making a purchase.

What to do if you receive a different product:

• Contact customer service: Report the discrepancy and ask about return or replacement options.
• Review the return policy: Learn about the timeframes and procedures for returning or replacing the product.

In summary, while it is possible to receive a slightly different product than the one seen in the online store, most stores work to ensure the accuracy of the description and images. By taking precautions and being informed, you can minimize the chances of receiving an unexpected product.

At Labohierro, we are committed to ensuring that your purchase reaches you quickly and safely. Below, we explain our delivery and shipping process:

Order Preparation

Once you make your purchase, our customer service team verifies and processes your order.

Your product is carefully prepared and packed to ensure its integrity during shipping.

Shipping Options

We offer different shipping options to suit your needs:

•     – Standard shipping (3-5 business days)
•     – Express Shipping (1-2 business days)
•     – International shipping (5-10 business days)

Order Tracking

• You will receive an email with the tracking number of your order.
• You can track the status of your shipment at any time.

Delivery

• Our shipments are made through reliable logistics companies.
• The product is delivered to the address indicated in your order.

Delivery Times

• – United States 2-7 business days
• – Europe 20-30 business days
• – Latin America: 15-20 business days
• – Rest of the world: 20 business days

Shipping Costs

• – Shipping costs vary according to the weight and destination of the package.
• – You can check the shipping costs through Whasapp.

Return Policy

• – If you are not satisfied with your purchase, you can return it within 5-7 days of delivery.
• – See our return policy for more information.
• At Labohierro, we strive to ensure a satisfactory shopping experience. If you have any questions or concerns about our delivery and shipping process, please feel free to contact us.
  
  

At Labohierro, we are committed to offer you the best products at competitive prices. Below, we explain our pricing and tax policy:

Price

• – Our prices are transparent and clear.
• – They include the cost of the products.
• – The total price shown on our website includes all taxes and fees.
• – There are no additional hidden costs.
  
  

Exceptions

• – Prices may vary depending on the country of delivery and applicable taxes.
• – Changes in tax rates may affect prices.
  
  

Payment Methods

• – Credit/Debit Card
• – PayPal
• – Bank transfer

At Labohierro, we strive to offer you the best shopping experience. If you have any questions or concerns about our prices and taxes, please do not hesitate to contact us.

We are located in Miami-Florida. United States.

You can call us at our contact number +1 (667) 439‑8238